If you are not satisfied with any item you received from us, you can return the items in their original condition for a full refund to the account you used for payment on the original transaction. Simply open an RMA number within 30 days of purchase, and we will contact you within 1-2 business days regarding the next steps to complete your return. If you need to exchange an item in your order, you will need to return the items and place a new order. Please note that shipping costs are non-refundable.
Return Product Exceptions:
The following items are not eligible for any type of refund or exchange:
*Beads and Pearls by sold by strand must be strung on its original wire to be accepted for returns. Please don't send us back a bag of loose beads if they originally came strung on wire or cord. We reserve the right to apply restocking fees or not accept loose beads sold by strand.
Return packages must be postmarked no later than 14 days after you receive approval for your RMA